Moloko warranty
Moloko paddleboards have a 24-month warranty from the date of purchase. All other Moloko items have a 12-month warranty from the date of purchase, whether bought separately or supplied with a paddleboard package.
Your cover at a glance
- Paddleboard itself: 24 months from purchase.
- Paddles, leashes, bags, pumps, fins, fittings, changing robes, clothing and every other accessory: 12 months from purchase.
The longer board warranty does not extend the warranty of accessories included in the same package. There is no registration-based extension beyond these periods.
What the warranty covers
This warranty covers faults caused by defective materials or manufacturing in a Moloko product bought new from Moloko or an authorised retailer, when used and cared for in accordance with its instructions. A fault must arise within the applicable 24-month or 12-month period. Contact us promptly when you discover a problem and stop using equipment that may be unsafe.
What is outside this warranty
The warranty does not cover ordinary wear from use, cosmetic marks that do not result from a manufacturing fault, accidental impacts, cuts, punctures, abrasion or damage caused by dragging equipment. It does not cover damage caused by misuse, neglect, unsuitable storage, excessive heat or UV exposure, inflation outside the product instructions, unsuitable chemicals, or transport and handling that damage the product.
A modification, repair or incompatible component is excluded only where it caused or contributed to the problem being claimed. These exclusions do not exclude a genuine manufacturing defect simply because the product has been used normally.
How to ask for help
If you bought through a retailer, contact that retailer first. If you bought from Moloko, email help@moloko-store.com. Include your name, product model, purchase date, retailer or order reference, a description of the fault, and clear photographs. Include the serial number if the product has one.
We may ask for reasonable proof of purchase or further information to assess the problem. Keep the product available for inspection. Please obtain return instructions before sending it anywhere; we will explain any inspection or carriage arrangements as part of the claim. There is no requirement to retain unused original packaging to report a faulty product.
Assessment and resolution
We will assess the product and the information you provide to establish whether the fault is covered. Where a claim is accepted, we will arrange an appropriate repair or replacement without charging for the covered remedy. If an identical replacement is unavailable, we will discuss a suitable equivalent; colour or graphics may differ.
A repair or replacement under this commercial warranty carries the balance of the original warranty period measured from the original purchase date. It does not start a new 24-month or 12-month term. This does not limit any remedy or protection required by law.
Your legal rights and earlier purchases
This warranty is additional to your statutory rights and does not restrict them, including your rights against the retailer. The end of the commercial warranty does not necessarily mean that your legal rights have ended.
These terms do not retrospectively reduce a warranty or guarantee promised when an earlier purchase was made. If your purchase documentation states different cover, send it with your enquiry so we can check the terms applicable to that purchase.
Who provides this warranty
This Moloko warranty is provided by Above Board (Solent) Limited, The SUP Company, Woodmill Lane, Southampton, SO18 2JR, United Kingdom. Contact: help@moloko-store.com.